Shipping Policy

1. Shipping Overview

Baketoolset supplies baking tools and accessories to customers in Germany and other European destinations served by our delivery arrangements.

We aim to provide clear information about order dispatch, estimated transportation periods and delivery progress so that customers can follow their purchases from dispatch to the final delivery stage.

Website: https://www.baketoolset.com
Customer Service Email: order@baketoolset.com

2. Dispatch Address

Dispatch Address: XXX

The dispatch location for an order will be determined by the fulfilment arrangements applicable to that order. Where additional address information is required for a delivery enquiry, customers may contact us by email.

3. Order Processing and Dispatch

Orders are processed after the order details have been received and the required payment has been confirmed.

Any applicable order processing period will be stated on the relevant website page or communicated through order correspondence. The processing period is separate from the estimated transportation period.

Once an order has been dispatched, customers will receive a dispatch notification at the email address supplied during checkout, where the relevant notification is available.

4. Delivery Services and Estimated Transportation Time

We work with established delivery services, which may include DHL, FedEx and UPS Priority, depending on the destination and the service available for the order.

For deliveries to Germany, the estimated transportation period is 5–12 business days from dispatch.

This period is an estimate rather than a fixed delivery date. The total time between placing an order and receiving it may also include the order processing period.

Delivery availability, charges and any destination-specific arrangements will be shown during checkout or communicated before the purchase is completed.

5. Shipment Tracking Notifications

Where tracking information is available, Baketoolset sends shipment updates to the email address provided when the customer placed the order.

Notifications may be sent at key stages, including:

• Order dispatch.
• Arrival at a carrier’s logistics facility.
• Progress through the delivery network.
• Arrival in the local delivery network.
• The final delivery stage.

The timing and availability of these updates depend on the information supplied by the relevant carrier. Customers should check their inbox and spam or junk folder if an expected notification cannot be found.

Customers are responsible for providing an accurate email address when placing an order. If an email address has been entered incorrectly, please contact order@baketoolset.com for assistance.

6. Delayed Shipments

If an order has not arrived within the estimated transportation period, please contact us at order@baketoolset.com and provide your order number.

We will review the available tracking information and, where appropriate, open an enquiry with the relevant carrier to establish the shipment’s status.

Following the investigation, we will assess the appropriate resolution based on the findings, the circumstances of the order and applicable law. Depending on the circumstances, this may include a replacement shipment or a full refund.

Where delivery has not occurred within an agreed or legally required period, the customer’s statutory rights concerning further delivery periods, cancellation and reimbursement remain unaffected.

7. Lost or Unlocated Shipments

If tracking information has not changed for an extended period or the carrier cannot confirm the shipment’s whereabouts, please contact our customer service team.

We will review the available information and liaise with the carrier where appropriate. If the shipment is confirmed lost, or delivery cannot be completed in accordance with the applicable contractual and legal requirements, we will determine the appropriate resolution, which may include a replacement or refund.

Where Baketoolset arranges delivery, the risk of accidental loss of or damage to the goods generally remains with us until the customer, or a third party nominated by the customer other than the carrier, physically receives the goods, subject to applicable law.

8. Delivery Address and Receipt

Customers should review their delivery address carefully before submitting an order.

If an address correction is required, please contact us as soon as possible. We will check whether the change can be made in light of the order’s processing and dispatch status. Once the parcel has entered the carrier’s delivery network, any address change may depend on the carrier’s available procedures.

If a delivery attempt is unsuccessful, customers should follow the carrier’s instructions concerning redelivery or collection, where available. These arrangements do not remove any statutory rights arising from non-delivery.

9. Delivery Confirmation and Missing Parcels

If tracking indicates that a parcel has been delivered but you have not received it, please contact us at order@baketoolset.com.

We will review the delivery information and, where appropriate, request further details from the carrier. You may be asked to confirm relevant delivery information to help establish what occurred.

The outcome will be assessed in accordance with the available evidence, the circumstances of the delivery and applicable law. A carrier’s delivery status alone does not remove any rights that the customer may have under applicable law.

10. Shipping Charges

Any applicable delivery charges will be displayed before the order is completed.

The amount payable for delivery will depend on the order and the destination arrangements shown at checkout. No additional delivery charge will be imposed after purchase unless there is a lawful basis and the customer’s agreement is obtained where required.

11. Contact Information

For questions about dispatch, shipment tracking, delayed parcels or delivery arrangements, please contact:

Email: order@baketoolset.com

Please include your order number in any enquiry concerning an existing purchase so that we can identify the relevant shipment.

12. Policy Updates

This Shipping Policy may be updated when our delivery arrangements or applicable legal requirements change. The current version will be published on our website.

Any update will be applied in accordance with the relevant contract and applicable law and will not remove mandatory rights arising from an existing purchase.